Responsible Gaming

Gambling Should Be Entertainment, Not Income

At Lavender Land, we believe online pokies should be enjoyed as a form of entertainment only. Gambling should never be viewed as a way to make money, pay bills, or solve financial problems. The odds are always in favour of the casino, and losses are a real possibility every time you play.

Please gamble responsibly and only with money you can afford to lose.

Age Verification

You must be 18 years of age or older to access and use online pokies services in New Zealand. Lavender Land is committed to preventing underage gambling and complies with all local gaming regulations.

If you are under 18, please do not attempt to access our services. If you suspect someone underage is using our platform, please contact us immediately.

Warning Signs of Problem Gambling

Be aware of these warning signs that may indicate problematic gambling behaviour:

• Spending more time or money on gambling than intended
• Chasing losses by gambling more to recover money lost
• Hiding or lying about the extent of your gambling
• Neglecting work, school, family, or social responsibilities due to gambling
• Borrowing money or going into debt to gamble
• Feeling anxious, irritable, or depressed when not gambling
• Failed attempts to cut down or stop gambling
• Using gambling to escape problems or negative emotions
• Gambling with increasing amounts to achieve the same excitement
• Friends or family expressing concern about your gambling

If you recognise any of these signs in yourself or someone else, it's important to seek help immediately.

Self-Help Tools & Responsible Gaming Features

Lavender Land provides several tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
• Loss Limits: Set a cap on how much you're willing to lose during a session or time period
• Session Time Limits: Receive notifications or automatic session interruptions after a set duration of play
• Reality Checks: Pop-up reminders showing your time spent and money wagered during your session
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account and Lavender Land services
• Account Closure: Close your account if you wish to stop playing entirely

These tools are available in your account settings. We encourage you to use them proactively to manage your gambling responsibly.

Support & Help Organisations

If you're struggling with problem gambling, help is available. The following organisations provide free, confidential support:

New Zealand

• Problem Gambling Foundation – Helpline: 0800 664 262 | www.pgf.nz
• Gamblers Anonymous NZ – Support meetings and peer assistance | www.gamblersanonymous.org.nz

International Support Services

• GamCare (UK) – www.gamcare.org.uk | Phone: 0808 8020 133
• GamStop (UK) – National self-exclusion scheme | www.gamstop.co.uk
• Gambling Help Online (Australia) – www.gamblinghelponline.org.au
• National Council on Problem Gambling (USA) – www.ncpgambling.org | 1-800-522-4700
• Responsible Gambling Council (Canada) – www.responsiblegambling.org

All services listed above provide confidential support at no cost. Don't hesitate to reach out if you need help.

If You Need Help

If you or someone you know is experiencing problems with gambling, please seek help today. There is no shame in asking for support—many people have successfully overcome problem gambling with the right assistance.

Contact the Problem Gambling Foundation on 0800 664 262 or visit www.pgf.nz for immediate support.

Remember: gambling should be fun and within your means. If it's causing you distress, it's time to reach out for help.